Efficient, Transparent Service Calls with Robert Hilton Property Management

When it comes to managing rental properties, timely and efficient handling of service requests is crucial. At Robert Hilton Realtor – Property Management, we take service calls seriously, ensuring your tenants are safe and your property is well-maintained—while keeping your costs under control.

Organized Service Requests with DoorLoop

We use DoorLoop.com to manage all service requests. This system allows us to track every request, monitor progress with our service technicians, and ensure nothing slips through the cracks.

Prioritizing Safety and Urgent Repairs

Tenant safety is always our top priority. Service calls that involve safety concerns or urgent issues, such as water leaks or unusual hazards, are addressed immediately. For non-emergency requests, we still monitor progress closely, 7 days a week, to ensure timely completion.

Trusted Network of Providers

We maintain a reliable network of service providers who deliver fast, high-quality work at affordable rates. By partnering with trusted professionals, we can respond quickly to any maintenance need without inflating costs.

Transparent Expense Management

Our approach to expenses is designed to maximize landlord profits while keeping repair costs reasonable:

• Below $250: We handle the repair directly and deduct the expense from the next month’s rent—no extra approvals needed.

• Between $250 and $1000: We request written approval from the landlord before completing non-emergency repairs.

• Above $1000: We collect at least two bids from service providers to ensure the expense is reasonable and properly managed.

Why This Matters for Landlords

By monitoring service calls closely, prioritizing urgent repairs, and maintaining transparent expense practices, we help landlords:

• Protect their property and tenants

• Reduce unexpected costs

• Maintain strong tenant relationships through fast response

At Robert Hilton Property Management, our goal is to handle maintenance efficiently, affordably, and transparently, giving you peace of mind while maximizing your rental income.

📞 Contact us today to learn more about how our service management approach can save you time and money.